Requesting Help from Hurco Service

This document describes the process of contacting Hurco Service to request help with a problem operating a Hurco machine or an error resulting from machine operation. This consists of collecting necessary information to identify the machine, providing a clear description of the problem itself and generating and transmitting all pertinent diagnostic files

Topics covered in the attachment:

• Documenting Machine Serial Number 

• Providing Description and Operation Information

• Generating/Retrieving Log and Diagnostic Files

• Exporting NC State

• Exporting User Preferences

• Recording/Retrieving Screen Captures

• Sending Files to Hurco Service