Requesting Help from Hurco Service

Modified on Sun, 10 Mar 2024 at 04:45 PM

This document describes the process of contacting Hurco Service to request help with a problem operating a Hurco machine or an error resulting from machine operation. This consists of collecting necessary information to identify the machine, providing a clear description of the problem itself and generating and transmitting all pertinent diagnostic files

Topics covered in the attachment:

  • Documenting Machine Serial Number 

  • Providing Description and Operation Information

  • Generating/Retrieving Log and Diagnostic Files

  • Exporting NC State

  • Exporting User Preferences

  • Recording/Retrieving Screen Captures

  • Sending Files to Hurco Service

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